Refund and Returns Policy
Returns and exchanges are accepted within 15 days of delivery. Please contact us within 15 days of delivery if you would like to return or exchange any of the items in your order. You must contact us before shipping your order back. Delivery date is determined by the date your tracking information says it was delivered.
We accept unopened/unused items for return within 15 days of being shipped that have their original label, and safety seal intact. Once a product has been opened or altered in any way it cannot be returned. Sale, sample, or discounted items are not eligible for return. All returns need to be approved by management. Please contact us for a representative to follow-up with you.
When returning an item, please ensure that it is packaged with the same care it arrived to you. If the return item arrives to us damaged, we will not be able to provide a refund.
We do not refund shipping costs. You will be responsible for the cost of return shipping. We require that you provide a tracking number for all return items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us and we will be happy to help you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Use the "Contact Us" page for questions related to refunds and returns.